August 28, 2013 by Nitesh

Why does Gmail Inbox stores 2 copies of Sent Emails from Outlook


After configuring Gmail in Outlook, I noticed that there are 2 copies of email saved in my Gmail Inbox for any email sent from Outlook. This is not an issue for many of us as we normally look for mails received, but becomes a very cluttered inbox if you are reading a conversation that you had with one of your employees/managers/clients as you will see 1 email received and below the email you will see 2 copies of the email you sent as a reply to his/her email.

I looked for the problem and found that this is not a fault at Outlook’s end, but is a glitch at Gmail ‘s end. Here I explain what happens –

Normally, you configure your inbox and a copy of your Sent email is stored in your Sent Items folder. If you have configured your outlook account to store the Sent emails in Server and not locally on your PC, your email is saved in Sent Items of Gmail. Now, since Gmail server is sending this email, it also saves a copy of your email in Sent Items folder. Logically, Gmail server should check whether the copy already exists or not, but unfortunately it does not happen. Hence, there are 2 emails stored in your Gmail folders.

This screenshot shows your default settings –



Coming to the solution of this problem, you can do two things –

  1. Configure Your Outlook for not storing any copy of your sent emails
  2. Configure your outlook for storing copy of sent emails in your local PC.

You can configure this in Outlook 2010 by following below steps –

  • Go to File > Info >Account Settingsoutlook-4
  • Select your Email account and Click Changeoutlook-5
  • Click More Settings and then select the Sent Items Taboutlook-6
  • Select your preferred choice and click OK.outlook-7

You’re done. Now, Gmail will store only 1 copy of your sent email in your inbox.

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  • Raj

    Hi Nitesh,

    Nice bit of information there 🙂

    What about people working on Office 2007???

    • Raj, I am sure Office 2007 should have similar steps as well.

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